What Services Do We Offer?

· Dedicated incoming phone line that is answered as per your instructions: (“Dr. Smiths rooms, Sarah speaking”) 

· Answer and action all incoming calls to your dedicated phone number between the hours of 9am – 5pm (AEST), 5 days per week (excludes public holidays).

· Book, reschedule and cancel patient appointments using your software (cloud based). 

· Promptly respond to all out of hours voicemails  on the next business day.

· Communicate with hospitals, medical practices and other third parties as required.

· Dedicated monitoring of your practice email inbox between the hours of 9am-5pm (AEST), 5 days per week (excluding public holidays), actioning emails as they are delivered.

· You have exclusive access to the virtual reception team via phone/text/email 9am – 5pm (AEST), 5 days per week (excludes public holidays) for assistance & support.

· Gathering of patient medical/personal information prior to patient consultation 

· Liaise with onsite staff at consulting site with appointment lists/payments due etc

· Payment receipts gathered from onsite staff at consulting site and reconciled on your software system

· Medicare claims performed for each patient via PRODA login/your cloud based program for outpatient consulting sessions

· Co-ordinate all aspects of theatre bookings 

· Obtaining ad hoc lists at requested hospital, obtaining anaesthetist and assistant allocation at your request

· Assisting patient with private admission forms

· Confirmation of arrival time

· Sending out documentation to patients with written instruction on pre and post operation instructions (documents written & approved by you)

·  Sending completed operation lists to hospital theatre with all patient and procedure details (as sent through by you)

 · Billing patient any out of pocket fee's for procedure and issuing an Informed Financial Consent for surgical treatment.

· Registering surgeon with all private health funds 

· Billing private health funds for procedures using your preferred software and submission via ECLIPSE

· Going through any ECLIPSE rejections, correcting and resubmitting with 5 days of notification of rejection

· Private patient billing management and debt collection