We pride ourselves on being able to offer a comprehensive range of administrative services tailored to meet the unique needs of each client. Whether you need assistance getting your practice up and running, or you are an established business just wanting your billing taken care of, BMSS can help!
· Dedicated incoming phone line that is answered as per your instructions: (“Dr. Smiths rooms, Sarah speaking”)
· Answer and action all incoming calls to your dedicated phone number between the hours of 9am – 5pm (AEST), 5 days per week (excludes public holidays).
· Book, reschedule and cancel patient appointments using your software (cloud based).
· Promptly respond to all out of hours voicemails on the next business day.
· Communicate with hospitals, medical practices and other third parties as required.
· Dedicated monitoring of your practice email inbox between the hours of 9am-5pm (AEST), 5 days per week (excluding public holidays), actioning emails as they are delivered.
· You have exclusive access to the virtual reception team via phone/text/email 9am – 5pm (AEST), 5 days per week (excludes public holidays) for assistance & support.
· Gathering of patient medical/personal information prior to patient consultation
· Liaise with onsite staff at consulting site with appointment lists/payments due etc
· Payment receipts gathered from onsite staff at consulting site and reconciled on your software system
· Medicare claims performed for each patient via PRODA login/your cloud based program for outpatient consulting sessions
· Co-ordinate all aspects of theatre bookings
· Obtaining ad hoc lists at requested hospital, obtaining anaesthetist and assistant allocation at your request
· Assisting patient with private admission forms
· Confirmation of arrival time
· Sending out documentation to patients with written instruction on pre and post operation instructions (documents written & approved by you)
· Sending completed operation lists to hospital theatre with all patient and procedure details (as sent through by you)
· Billing patient any out of pocket fee's for procedure and issuing an Informed Financial Consent for surgical treatment.
· Registering surgeon with all private health funds
· Billing private health funds for procedures using your preferred software and submission via ECLIPSE
· Going through any ECLIPSE rejections, correcting and resubmitting with 5 days of notification of rejection
· Private patient billing management and debt collection
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